Privacy Policy

Last modified June 2026
Our Commitment to Your Privacy
Rebuilding Together Charleston ("RTC," "we," "our," or "us") values the trust you place in us and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.
We do not sell, rent, or trade donor names or personal information with other organizations for marketing or fundraising purposes, nor do we send mailings on behalf of other organizations.
This Privacy Policy applies to information collected through our website, email, phone, written communications, online forms, social media, and in-person interactions.

Information We Collect
Depending on how you interact with Rebuilding Together Charleston, we may collect:
  • Name
  • Mailing address
  • Email address
  • Phone number
  • Organization or employer
  • Volunteer interests
  • Donation information
  • Homeowner application information
  • Household information related to program eligibility
  • Photos or testimonials you voluntarily provide
  • Communications you send to us
For homeowners applying for assistance, we may collect documentation needed to determine eligibility, including proof of income, proof of homeownership, household information, and details regarding repair needs.

How We Use Your Information
We use your information to:
  • Respond to questions and requests.
  • Process homeowner applications.
  • Coordinate volunteer opportunities and projects.
  • Process donations and provide tax acknowledgments.
  • Send newsletters and organizational updates.
  • Share volunteer opportunities, events, and program information.
  • Maintain organizational records.
  • Improve our programs and services.
  • Meet legal, financial, insurance, and grant reporting requirements.

Homeowner Information
Information submitted through homeowner applications is used solely to determine eligibility for our programs and coordinate repair services.
When necessary, information may be shared with:
  • Contractors working on approved projects.
  • Funding partners when required for grant compliance.
  • Partner organizations assisting with services.
  • Rebuilding Together National or other Rebuilding Together affiliates when appropriate to coordinate services.
We will not publicly share identifiable homeowner information without permission unless required by law.

Volunteer Information
Volunteer information is used to:
  • Coordinate volunteer projects.
  • Communicate project details and schedules.
  • Track volunteer participation and hours.
  • Share future volunteer opportunities.
  • Recognize volunteer service.
Volunteer information may be shared with project leaders, partner organizations, or Rebuilding Together National when necessary to coordinate volunteer activities.

Donor Privacy
Rebuilding Together Charleston respects the privacy of our donors.
We do not sell, rent, exchange, or share donor names or personal information with outside organizations for marketing or fundraising purposes.
Donor information is used only to:
  • Process donations.
  • Issue tax receipts.
  • Acknowledge gifts.
  • Maintain donation records.
  • Share updates about the impact of your support (unless you request otherwise).

Website Analytics & Cookies
Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.
Information collected may include:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Referring websites
Whenever possible, this information is collected in aggregate and is not used to personally identify visitors.

Third-Party Services
We may use trusted third-party service providers to help operate our organization and website, including services for:
  • Online donations
  • Volunteer registration
  • Email communications
  • Website hosting
  • Online forms
  • Data storage
These providers receive only the information necessary to perform their services and are expected to maintain appropriate security measures.

Security
Rebuilding Together Charleston takes reasonable administrative, technical, and physical measures to protect the information we collect.
While we strive to safeguard personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children through our website.

Your Choices
You may:
  • Unsubscribe from our email communications at any time by clicking the unsubscribe link included in our emails.
  • Contact us to update or correct your contact information.
  • Request removal from our mailing lists.
Certain records may be retained when required for legal, financial, insurance, or grant compliance purposes.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us.
Rebuilding Together Charleston
PO Box 2691
Charleston, WV 25301
Phone: (304) 343-4663
Email: [email protected]
Website: www.rtwv.org